Australian Online Returns Policy
We want you to be completely happy with your Love My Beads purchase, so if you’re not, we will gladly exchange it for another Love My Beads product, or provide you with a full refund.
If you change your mind...
Exchange
Necklaces and bracelets
Unworn necklaces or bracelets may be exchanged by posting the item(s) back with your returns/exchange formand proof of purchase, within 14 days of you receiving the item(s).
Please post the item(s) you wish to exchange along with your exchange form and proof of purchase to:
PO Box 6710
Charnwood ACT 2615
Please note, returns will not be accepted without proof of purchase.
In the event that your product is lost in transit, Love My Beads will not be held liable and therefore recommends that you send all returns by Insured Registered Post.
Earrings
If you have changed your mind after purchasing a pair of earrings, for hygienic reasons we cannot offer you an exchange or refund.
Proof of purchase
Proof of purchase is required for all returns and exchanges. Please note that your proof of purchase can be the original invoice or a bank statement.
Refunds
Online order refunds may only be processed by emailing Love My Beads on info@lovemybeads.com.au within 14 days of receiving your order.
Please post the items with your returns/exchange form and proof of purchase to:
PO Box 6710
Charnwood ACT 2615
Please note, returns will not be accepted without proof of purchase.